Privacy Policy | Reliant Locksmith

Privacy Policy

Last updated: [March 25th, 2026]

Reliant Locksmith ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices, when you visit our website or contact us for service.

1. Information We Collect

We may collect the following information when you contact us, request a quote, or book a service:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about the service you need
  • Payment information (processed securely; we do not store full card numbers)

2. How We Use Your Information

We use the information you provide to:

  • Respond to quote requests and schedule appointments
  • Communicate with you about your service, including confirmations, updates, and follow-ups
  • Send text messages (SMS) related to your service, if you have opted in
  • Process payments
  • Improve our services and customer experience
  • Comply with legal obligations

3. SMS/Text Messaging

We offer two types of text message communications, and you may opt in to either or both separately:

  • Marketing messages: By checking the marketing consent box, you agree to receive marketing and promotional messages from Reliant Locksmith at the phone number provided. Message frequency may vary.
  • Non-marketing messages: By checking the non-marketing consent box, you agree to receive non-marketing text messages from Reliant Locksmith about customer care and feedback, such as appointment confirmations and service follow-ups. Message frequency varies.

Message and data rates may apply for both types. Reply HELP for assistance, or reply STOP at any time to opt out. You can opt out of one category without affecting the other. We do not sell, rent, or share your phone number or opt-in status with third parties for their marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Employees or subcontractors who need it to perform the service you requested
  • Payment processors, to complete transactions
  • Service providers who help us operate our business (e.g., scheduling or communication tools), under confidentiality obligations
  • Authorities, if required by law

5. Data Retention

We retain customer information for as long as needed to provide our services, maintain business records, and comply with legal obligations.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

7. Your Choices

You may:

  • Opt out of text messages at any time by replying STOP
  • Request to review, update, or delete the personal information we hold about you by contacting us directly

8. Cookies and Website Analytics

[If applicable: "Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies through your browser settings."]

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Reliant Locksmith
713-440-8774
Support@reliantlocksmith.com
708 Main Street
Suite 6128
Houston, TX 77002

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